DADA recertified to ISO9001 Standard

Pleased to announce that our Quality Management System (QMS), has been recertified as achieving the ISO 9001:2015 certification. The ISO 9001 standard improves organisational practices, meeting the needs of customers and stakeholders, by introducing a framework that drives continuous improvement.

In being recertified to ISO9001 Standard we had to demonstrate 7 core principles:

• Customer focus – Meeting customer needs and exceed their expectations, driving customer loyalty.
• Leadership – Clear guidance from leaders who prioritise quality management.
• Employee engagement – Encouraging employees to participate in continual improvement activities.
• Process approach – Understanding quality activities as a system can help efficiently produce consistent, predictable results.
• Improvement – Continually improving our QMS to consistently provide high-quality output and take advantage of new opportunities.
• Evidence-based decision-making – Analysis and evaluation of data, which helps drive continual improvement.
• Relationship management – Fostering strong relationships to create value.

A Quality Management System is a framework designed for consistently meeting client requirements and improving customer satisfaction with high-quality output.

A copy of our Quality Management System (QMS) can be found below: